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My Home Delivery Consumer Terms of Service

Last Updated: September 29, 2026

Welcome to My Home Delivery! These Terms and Conditions (“Terms”) govern your access to and use of My Home Delivery App Inc.’s (“Company,” “we,” “our,” or “us”) website, mobile application, customer portals, and related platform services (collectively, the “Services”). By accessing or using our Services, booking a delivery, or accepting an SMS delivery tracking link, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

1. Overview & Platform Operating Model

My Home Delivery App Inc. operates a logistics technology platform and marketplace that connects commercial merchants, retailers, and end consumers (“Customer,” “you,” or “your”) with independent motor carriers (“Carriers”) and FMCSA-licensed property broker partners (“Designated Broker”).

  • Technology Licensor Status: My Home Delivery App Inc. is a software technology provider—not a motor carrier or freight broker. It does not own, operate, or maintain delivery vehicles or employ delivery drivers.
  • Brokerage & Transportation Services: All freight brokerage, load tenders, rate confirmations, and settlement reconciliations arranged via the Services are facilitated exclusively by the Designated Broker pursuant to 49 C.F.R. § 371. Physical transport and white-glove delivery services are performed exclusively by independent Carriers.

2. Eligibility & Account Responsibilities

To access or use the Services, you represent and warrant that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.
  • You possess the legal authority to enter into a binding contract and bind any entity on whose behalf you are booking.
  • All registration, delivery address, contact details, and site access information provided by you are accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Booking, Upfront Pricing & Payments

  • Locked-In Quotes: All delivery pricing is provided prior to booking confirmation. Once confirmed, quotes are locked—subject to the accuracy of the site conditions, item descriptions, and delivery specifications provided by you.
  • Payment Processing: Payments are processed securely via third-party payment gateways. You authorize the Company (or its payment processor) to charge your selected payment method for all fees incurred, including applicable taxes, storage fees, or wait-time surcharges.
  • Cancellations & Rescheduling:
    • No Cancellations: All payments for all orders are final and non-refundable.
    • Pre-Dispatch Modification: Modifications and/or schedule changes made at least 24 hours prior to the scheduled delivery window may be eligible for a partial refund equal to 70% of the original payment amount.
    • Post-Dispatch Modifications: Modifications made after a Carrier has been dispatched, or failure to grant entry during the scheduled window, will result in a non-refundable Attempt Fee equal to 100% of the base delivery rate.
  • Surcharges & Access Fees: Unreported stairs (beyond two flights), narrow doorways requiring item disassembly, long carries (>100 feet from vehicle to entryway), or delays exceeding 15 minutes past the arrival window will incur additional automatic surcharges charged to your payment method.

4. Consumer Site Preparation & Entry Warranties

You are strictly responsible for preparing your residence or commercial property prior to the Carrier’s arrival. By booking a delivery, you explicitly represent and warrant that:

  • Site Readiness & Pathway Clearance: All driveways, walkways, hallways, stairwells, entryways, doors, and room locations are completely clear of ice, snow, mud, debris, personal property, and obstacles.
  • Dimensional Verification: You have measured all entry points, doorways, hallways, elevators, and stairwells to ensure the ordered item(s) can safely pass through without causing structural damage or requiring excessive force.
  • Pet & Child Containment: All domestic pets and minor children must be safely secured in a separate room for the entire duration of the delivery team’s presence on your property.
  • Pre-Existing Property Damage Disclosure: You must document and disclose any pre-existing property damage (e.g., scratched floors, cracked drywall, loose handrails) to the delivery crew upon their arrival prior to entry.
  • Structural Safety & Building Access: You are responsible for reserving loading docks, freight elevators, or securing municipal parking permits if required by your building, HOA, or municipality. The Carrier reserves the right to decline entry if site conditions are deemed unsafe, hazardous, or physically impossible.

5. In-Home Delivery, Installation & Plumbing Disclaimers

  • White-Glove Delivery Scope: Standard delivery includes transport of the item to the room of choice, unboxing, and packaging debris removal only. Unless explicitly purchased as an additional add-on, the following are excluded from the delivery scope:
    • Assembly: includes assembly of physical furniture components using basic tools. (e.g., joining sections of modular couch, building bed frame)
    • Haul Away: includes removal of furniture or mattresses, equipment or other approved items.
    • Appliance Hookups: If basic appliance connection (e.g., washing machine hoses, refrigerator water lines) is included in your service:
      • You warrant that all existing shut-off valves, water lines, gas valves, and electrical outlets are fully functional, compliant with local code, and located within 4 feet of the appliance.
      • Neither the Company nor the Carrier shall be liable for water leaks, flooding, or property damage resulting from pre-existing corrosion, faulty customer shut-off valves, brittle pipes, or improper home infrastructure.
      • Delivery crews are strictly prohibited from attempting connections to rusted, corroded, or non-standard valves.
    • Utility, Electrical & Plumbing Disclaimers: Carriers do not perform hardwired electrical work, structural gas line modifications, or main plumbing altercations.

6. Electronic Proof of Delivery (ePOD) & Acceptance

  • Digital Sign-Off: Upon completion of the delivery, you (or your designated adult representative over age 18) must inspect the delivered item(s) and property. You will be required to execute digital Electronic Proof of Delivery (“ePOD”) sign-off on the Carrier’s mobile device or via an automated SMS confirmation link.
  • Conclusive Evidence: Execution of the ePOD, or failure to note missing items/visible damage on the ePOD at the time of delivery, constitutes conclusive prima facie evidence that:
    • The item(s) were received in undamaged, pristine condition; and
    • The delivery, placement, and installation services were fully performed without damage to your real or personal property.
  • Photographic Record: You grant the Carrier explicit permission to take timestamped, geotagged photographs of the delivered item(s), placement location, and surrounding entry pathways for quality assurance, safety, and claim verification purposes.

7. Strict Property Damage & Cargo Claim Protocol

If you allege that a Carrier caused physical damage to your residence, real property, or personal belongings during delivery, you must strictly comply with the following claims procedure:

  • Strict 48-Hour Reporting Window: All property damage and cargo claims must be reported in writing to claims@myhomedelivery.com within forty-eight (48) hours of the completion of the delivery window. Failure to submit a complete claim within 48 hours constitutes an absolute waiver of your right to file a claim or recover damages from the Company, the Designated Broker, or the Carrier.
  • Mandatory Claim Evidence: Your claim submission must include:
    • (1) Detailed written description of the alleged damage;
    • (2) High-resolution photographs showing specific damage, close-ups, and wide-angle contextual shots of the room/entryway;
    • (3) A copy of the ePOD document or delivery receipt; and
    • (4) Independent repair estimates or original purchase receipts.
  • Right of Physical Inspection: Prior to any claim repair, payout, or settlement, you must allow the Company, the Carrier, or their insurance adjusters physical access to the property to inspect the alleged damage within seven (7) business days of reporting. Altering, repairing, or painting over alleged damage prior to inspection will result in the immediate denial of the claim.

8. Prohibited Items & Transport Restrictions

  • The Services may not be used to transport or remove:
    • Hazardous, flammable, explosive, corrosive, or radioactive materials;
    • Firearms, ammunition, or controlled substances;
    • Currency, precious metals, high-value jewelry, or unrated fine art;
    • Live animals, biological specimens, or perishable foodstuffs; or
    • Items that exceed vehicle weight limits or violate state/federal transportation safety laws.

    The Carrier reserves the absolute right to refuse transport of any item deemed unsafe, illegal, or improperly packaged.

9. Disclaimer of Warranties & Limitation of Liability

  • “As-Is” Platform: THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • Service Limitations: WE ALWAYS STRIVE TO DELIVER YOUR ITEMS WITHIN THE ESTIMATED TIMEFRAME; HOWEVER, WE ARE NOT LIABLE FOR ANY DELAYS, DELIVERY FAILURES, OR PERFORMANCE INTERRUPTIONS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL. THESE CIRCUMSTANCES INCLUDE, BUT ARE NOT LIMITED TO:
    • SEVERE WEATHER CONDITIONS (E.G., STORMS, FLOODS, SNOW, OR ICE)
    • TRAFFIC CONGESTION, ROAD CLOSURES, OR TRANSIT ACCIDENTS
    • ACCESS RESTRICTIONS AT THE DELIVERY LOCATION (E.G., GATED COMMUNITY DENIALS, BROKEN ELEVATORS, OR NARROW HALLWAYS)
    • ACTS OF GOD, GOVERNMENT ACTIONS, OR SUDDEN LABOR DISRUPTIONS

IN THE EVENT OF SUCH A DELAY, WE WILL CONTACT YOU AS SOON AS POSSIBLE TO RESCHEDULE YOUR WHITE-GLOVE DELIVERY.

  • Consequential Damages Waiver: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MY HOME DELIVERY APP INC., ARIA GROUP INC., OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, TIME, BUSINESS INTERRUPTION, OR MENTAL DISTRESS) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS.
  • Cap on Total Liability: THE MAXIMUM AGGREGATE LIABILITY OF MY HOME DELIVERY APP INC. AND DESIGNATED BROKER. ARISING OUT OF ANY SINGLE DELIVERY OR ACCIDENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SPECIFIC DELIVERY SERVICE GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless My Home Delivery App Inc., Designated Broker, participating Carriers, and their respective officers, directors, employees, and agents from and against any third-party claims, liabilities, losses, damages, fines, penalties, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your breach or violation of these Terms;
  • Your failure to prepare the property or provide safe access;
  • Pre-existing structural hazards, faulty plumbing, or utility defects on your property; or

Your negligence or willful misconduct during the delivery window.

11. Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

  • Mandatory Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any delivery arranged through the platform shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
  • Waiver of Jury Trial: You and the Company knowingly, voluntarily, and intentionally waive any constitutional or statutory right to a trial by jury in respect of any dispute arising hereunder.

Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

12. Intellectual Property Rights

12.1 Company Ownership. All intellectual property rights in the My Home Delivery website, mobile application, and delivery service technology platform belong exclusively to us or our licensors. This includes, but is not limited to, all software, code, designs, graphics, text, logos, trademarks, and user interfaces. By using our platform, you receive a limited, non-exclusive, non-transferable, and revocable license to download and use the My Home Delivery app solely for your personal, non-commercial use. You strictly agree not to copy, modify, reverse engineer, or disassemble any part of our technology platform.

12.2 User-Generated Content License. Our platform allows you to upload photos, images, or text, including photos of receipts, delivery locations, and furniture items (“User Content”). You retain full ownership of any copyrights you hold in your User Content. However, by uploading User Content to the platform, you grant My Home Delivery a worldwide, royalty-free, perpetual, and non-exclusive license to use, host, store, reproduce, modify, and display such content solely for the purpose of operating, developing, and improving our delivery services (such as verifying item conditions, processing receipts, and facilitating driver navigation).

12.3 User-Generated Content Warranties. You represent and warrant that you own or have the necessary rights to upload the User Content, and that your content does not violate any third-party privacy rights, intellectual property rights, or applicable laws. We reserve the right to remove any User Content at our sole discretion.

12.4 Feedback and Suggestions. We welcome your comments, feedback, and suggestions for improving the My Home Delivery platform. If you provide us with any ideas, feature requests, or feedback (“Feedback“), you agree that such Feedback is entirely voluntary. By submitting Feedback, you assign all rights, title, and interest in the Feedback to My Home Delivery. We are free to use, implement, disclose, and commercialize these ideas without any restriction, financial compensation, or obligation to you.

13. Governing Law & Forum

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its choice-of-law or conflict-of-law principles. Any judicial enforcement of an arbitration award or permitted court action shall be brought exclusively in the state or federal courts located in New York County, New York.

14. Modifications & Contact Information

We reserve the right to modify or replace these Terms at any time. Updated versions will be posted on our website with a revised “Last Updated” date. Continued use of the Services following any updates constitutes acceptance of those changes.

My Home Delivery App Inc.

  • Customer Support: support@myhomedelivery.com
  • Damage Claims: claims@myhomedelivery.com
  • Official Website: myhomedelivery.com
  • Toll-Free Phone: (855) 545-7341