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Terms and Conditions

Last Updated: October 1, 2025

Welcome to My Home Delivery (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Overview of Services

My Home Delivery provides a marketplace platform connecting customers with independent delivery providers (“Carriers”) for the transport, pickup, and/or removal of large and bulky items, including furniture, appliances, fitness equipment, and other goods.
We operate throughout the Tri-State area and parts of New Jersey, offering transparent, upfront pricing and professional, white-glove delivery services.

We do not own, operate, or manage delivery vehicles directly. All delivery and removal services are provided by independent Carriers who are responsible for their own conduct, vehicles, and insurance coverage.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.

  • Have the legal authority to enter into these Terms.

  • Provide accurate and complete information when creating an account or booking a service.

3. Booking and Payments

  • Upfront Pricing: All delivery quotes are provided before booking. Once you confirm your order, the rate is locked in—no hidden fees or hourly charges.

  • Payment Method: Payments are processed securely through our app or website using approved payment processors. You authorize us to charge your selected payment method for the agreed-upon amount.

  • Cancellations: Cancellations made prior to carrier dispatch may be eligible for a refund, less any applicable fees. Once a delivery is in progress, payments are non-refundable.

4. Customer Responsibilities

You agree to:

  • Ensure accurate pickup and drop-off details, including access instructions.

  • Be present (or have an authorized representative) during pickup and delivery windows.

  • Confirm that items are properly prepared for transport (e.g., disconnected, emptied, or disassembled as required).

  • Verify that your building or residence allows delivery access for large items.

Failure to meet these responsibilities may result in additional charges or rescheduling fees.

5. Carrier Responsibilities

Carriers agree to:

  • Handle all items with care and professionalism.

  • Comply with all applicable laws, safety requirements, and insurance obligations.

  • Maintain appropriate business licenses and liability coverage.

My Home Delivery does not guarantee the performance, timeliness, or quality of Carrier services but works to ensure only verified, reliable Carriers participate on our platform.

6. Liability and Limitations

  • Independent Contractor Relationship: Carriers are independent contractors and not employees, agents, or representatives of My Home Delivery.

  • Damage Claims: Claims for loss or damage must be reported within 48 hours of delivery completion, with supporting documentation (photos, receipts, etc.).

  • Service Limitations: We are not liable for delays due to traffic, weather, access restrictions, or other circumstances beyond our control.

  • Maximum Liability: Our total liability shall not exceed the amount paid for the specific delivery service in question.

7. Prohibited Items and Uses

You may not use the Services to transport:

  • Illegal, hazardous, or flammable materials

  • Weapons, ammunition, or controlled substances

  • Perishable goods requiring refrigeration

  • Animals or live plants (without approval)

We reserve the right to refuse or cancel any booking that violates these restrictions.

8. App and Account Use

  • Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

  • Software Updates: We may issue updates or changes to improve the app experience; continued use constitutes acceptance of these updates.

  • Prohibited Conduct: You may not misuse our platform, including attempting to hack, disrupt, or reverse-engineer any system or feature.

9. Intellectual Property

All content, trademarks, and software associated with My Home Delivery are owned or licensed by us. You may not copy, reproduce, or distribute any materials from our website or app without prior written consent.

10. Indemnification

You agree to indemnify, defend, and hold harmless My Home Delivery, its affiliates, officers, employees, and partners from any claims, damages, or expenses arising from:

  • Your use or misuse of the Services

  • Your violation of these Terms

  • Any third-party claims related to items transported or removed via the platform

11. Termination

We reserve the right to suspend or terminate your access to the Services at any time for violation of these Terms or for behavior we deem unsafe, fraudulent, or harmful to others.

12. Changes to These Terms

We may update these Terms periodically. Updates will be posted on our website with the revised date. Continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in New York.

14. Contact Us

For questions, feedback, or claims, please contact:

My Home Delivery
Email: support@myhomedelivery.com
Website: www.myhomedelivery.com
Phone: (555) 123-4567